Monday, October 27, 2014

Sensitivity

There are days when I really wish more soft skills were taught. There is a world of difference between "I worry for you" and "Wow, things are tough for you right now, but I know you can do this! Let me know how I can help."

Those two messages are wildly different. The last thing that a stressed out person needs to hear is that others are stressed out by their situation. It may sound caring from the person saying it, but it is an additional burden to the person who is probably *this* close to buckling.

OTOH, acknowledgement, validation, and the offer of support can trigger a quick change of perspective and an openness that they may not have had previously. It might provide that open psychological space to re-evaluate and bring down their inner stress volume because they feel heard and can be confident that there is a safety net available to them.

In short, choose your words carefully and emphasize the positive path. Always the positive. [A few cuss words won't hurt, though.]

No comments:

Post a Comment